Everything worth knowing before you order LeTech professional leather-care chemistry — how to pick the right products, how orders ship, and how returns work. If your question is not answered here, write to office@le-tech.us and we will reply within one business day.
Choosing the right products
What does LeTech make?
Professional chemistry and tools for four surfaces: leather, suede and nubuck, fabric and Alcantara, and vinyl and plastic. The range covers cleaning, conditioning and protection, colour restoration and painting, repair and filling, surface preparation, finishes and additives. Our formulations are developed and manufactured by LeTech International Ltd in Northampton, United Kingdom — the historic centre of British leather craft.
What is the difference between the Expert Line and the Craft Line?
The Expert Line is our professional restoration chemistry: the products used to refinish automotive interiors, furniture and upholstery — primers, fillers, colourants, top coats and additives. The Craft Line is aimed at leatherwork: dyes, waxes, balms, resist and seal finishes and edge products for hand-made goods. A number of products carry both marks because they perform equally well in either role. You can narrow any collection by Line in the filter menu.
Which products do I need to recolour leather?
A typical restoration runs in five steps:
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Clean and degrease — Leather Ultimate Cleaner, then Leather Prep or a degreaser to remove old coatings and oils.
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Prepare adhesion — Leather Primer.
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Rebuild damage — Light Filler, Heavy Filler or Surface Repair for cracks and worn areas.
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Add colour — Leather Colourant for a full repaint, or Leather Colour Restorer for an all-in-one refresh.
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Protect — Top Coat Matt, Gloss or High Gloss to lock in the finish.
Always test the full sequence on a small, hidden area before you start on the visible surface.
Can I use LeTech on suede, nubuck, Alcantara or vinyl?
Yes. Each surface has its own dedicated products — for example Suede & Nubuck Cleaner and Softener, Alcantara & Fabric Cleaner, and Vinyl & Plastic Cleaner and Protectant. Use the Material filter to see only what is made for the surface you are working on.
How do I choose the right colour?
Colour names in our catalogue are references, not exact matches — every hide takes pigment differently depending on its age, finish and previous treatment. Test on an inconspicuous area first. If you need to match an existing interior or item, send photos and, where possible, the manufacturer’s colour code to office@le-tech.us and we will advise.
What sizes do you sell?
Most chemistry is available from 100 ml / 3.38 fl oz up to 5 L / 1.32 gal, with 200 ml, 380 ml, 500 ml and 1 L in between, plus ready-made care kits. Small volumes suit single repairs and testing; studios working daily usually order 1 L and 5 L. Filter by Size to see what a given product offers.
How should I work with the products safely?
Read the label before use, work in a well-ventilated area, and follow the instructions supplied with the product. Test on a small, inconspicuous area first. These are professional chemical products — keep them away from children, and store them closed, upright and away from frost and direct sunlight.
Orders, shipping and delivery
Where do you ship?
Standard checkout covers all U.S. states and U.S. territories where carrier service is available. Deliveries to other destinations worldwide are not part of standard checkout, but can be arranged on an individual request basis — write to office@le-tech.us with your address and the items you need, and we will confirm availability, cost and delivery time before you place the order.
How long will my order take?
Orders are processed within 1–2 business days, and delivery normally takes 3–7 business days after dispatch. Orders leave our fulfilment centre in Las Vegas, Nevada, via USPS, UPS, FedEx or DHL; expedited services are available. Orders placed at weekends or on holidays are processed on the next business day.
How much does shipping cost?
Shipping is calculated at checkout from your destination, the weight of the order and the service you select, so you see the exact amount before you pay.
Can I track my order?
Yes. Once your order ships you receive a tracking number by email, or by SMS if you gave a mobile number at checkout.
What payment methods do you accept?
Payments are handled by Shopify’s secure checkout. Every method available for your order — major credit and debit cards along with the express wallets supported on your device — is shown at the payment step.
Returns and refunds
Can I return a product?
You may request a return within 14 calendar days of delivery, and we can accept an item only if it is unopened, still factory-sealed and completely unused, in its original undamaged packaging with all labels and accessories. For health, hygiene and transport-safety reasons any product whose seal is broken, or that has been opened, decanted, diluted, mixed or applied, cannot be returned, refunded or exchanged. Full details are in our Refund Policy.
Do you offer exchanges?
No. An approved return is refunded to the original payment method.
How do I start a return?
Every return must be authorised before you ship it. Email office@le-tech.us with your order number and photos showing the product sealed and unused. Once authorised, send it to LeTech USA, 7843 Settlers Ridge Ln, Las Vegas, NV 89145, United States. Return shipping is paid by the customer — please use a trackable service. Items sent back without prior authorisation cannot be accepted.
When will I get my money back?
Every return is inspected on arrival. If the product is sealed, unused and undamaged we approve the refund and issue it to the original payment method within 5 business days of completing the inspection. Your bank or card issuer may need additional time to post the funds.
What if my order arrives damaged, faulty or incorrect?
Then the conditions above do not apply — the fault is ours. Contact us within 48 hours of delivery at office@le-tech.us with your order number and photos of the packaging and the item, and we will arrange a replacement or a full refund at no cost to you.
Can I cancel an order?
Yes, free of charge at any time before the parcel is handed to the carrier. Once it has shipped, the return conditions apply.
Trade, training and support
Do you work with professional studios and resellers?
Yes. We supply detailing studios, restoration workshops, furniture and marine trades, and authorised partner centres. See our Partners page or write to office@le-tech.us to discuss trade terms.
Do you offer training?
Yes — LeTech Academy runs professional leather restoration training. You can find the current programmes at le-tech.co/academy.
How do I reach a human?
Email office@le-tech.us or call +1 725 275 0757. We are open Monday to Friday, 9:00am–7:00pm Pacific, and reply within one business day. You can also use the form on our Contact page.