Shipping policy

Shipping Policy

At LeTech USA, we work hard to process and ship your order as quickly as possible. Below you will find important information about our order processing times, shipping methods, delivery estimates, and other shipping-related details.

1. Order Processing Time

All orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing time means preparing your items for shipment (verification, packing, and handing off to the carrier). This is separate from transit time.

2. Shipping Locations

Standard checkout covers delivery to:

  • All U.S. states
  • U.S. territories (where carrier service is available)

Deliveries to other destinations worldwide are not part of standard checkout, but can be arranged on an individual request basis. If you are located outside the United States, please write to office@le-tech.us with your delivery address and the items you need — we will confirm availability, cost and delivery time for your order on a case-by-case basis before you place it.

3. Estimated Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Typical delivery estimates within the United States:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (if available)

Delivery estimates are not guaranteed and may be affected by factors outside our control, such as carrier delays, weather conditions, peak seasons, or service disruptions.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • package weight and dimensions
  • destination address
  • shipping carrier and service level

Any promotional free shipping offers (if active) will be displayed during checkout.

5. Order Tracking

Once your order ships, you will receive an email confirmation with a tracking number.

Tracking updates may take up to 24 hours to appear after the shipment is scanned by the carrier.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us due to:

  • incorrect or incomplete address
  • failed delivery attempts
  • refusal of the package

we may offer reshipment (additional shipping charges may apply) or a refund minus original shipping costs (if applicable).

7. Damaged, Missing, or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • your order number
  • photos of the packaging and damaged items

If your shipment appears lost or has not arrived within a reasonable timeframe, please contact us and we will assist with the carrier investigation.

8. Partner Fulfillment Notice

Some orders may be fulfilled directly from our warehouse or from approved fulfillment locations to ensure the fastest delivery possible.

  • We strive to maintain consistent processing times and reliable shipping.
  • Delivery timelines may vary depending on the customer's location and product availability.

9. Contact Us

If you have any questions regarding shipping, please contact us:

LeTech USA
Email: office@le-tech.us
Website: le-tech.us