Refund policy

LeTech USA sells professional leather-care chemicals and tools. Because most of our products are consumable chemical goods, our return conditions are strict. Please read them before placing an order — by ordering you accept the conditions below.

Return Window

You may request a return within 14 calendar days of delivery. Requests received after this period cannot be accepted.

What We Can Accept

We accept a return only if the product is all of the following:

unopened and still factory-sealed, with the safety seal fully intact;
unused — not opened, decanted, diluted, mixed or applied in any way;
in its original, undamaged packaging, with all labels, tags, manuals and accessories included.

For health, hygiene and transport-safety reasons, any product whose seal is broken, or that has been opened or used, cannot be returned, refunded or exchanged. This applies to all cleaners, colourants, finishes, additives, adhesives, dyes and other chemical products.

No Exchanges

We do not offer exchanges. An approved return is refunded to the original payment method.

Return Process — Prior Authorisation Required

All returns must be authorised before shipping. Write to office@le-tech.us with your order number and photos showing the product sealed and unused. Items sent back without prior authorisation will not be accepted and will not be refunded.

Once authorised, ship the item to:

LeTech USA
7843 Settlers Ridge Ln,
Las Vegas, NV 89145,
United States

Return shipping is paid by the customer; please use a trackable service, as we cannot refund items that do not reach us. Original shipping charges are non-refundable. We cover return shipping only where the item is defective, damaged in transit, or not what you ordered.

Inspection and Refund Timing

Every return is inspected on arrival. If the product is sealed, unused and undamaged, we approve the refund and issue it to the original payment method within 5 business days of completing the inspection. Your bank or card issuer may need additional time to post the funds to your account.

If the inspection shows the product was opened, used or damaged, the return is declined, no refund is issued, and the item can be shipped back to you at your expense.

Damaged, Defective or Incorrect Items

The conditions above do not apply when the fault is ours. If your order arrives damaged or defective, or is not what you ordered, contact us within 48 hours of delivery at office@le-tech.us with your order number and photos of the packaging and the item. We will arrange a replacement or a full refund at no cost to you.

Order Cancellation

An order can be cancelled free of charge at any time before it is handed to the carrier. Once the parcel has shipped, the return conditions above apply.

Your Statutory Rights

This policy is published before purchase and applies to every order placed at le-tech.us. Nothing in it limits any right you may have under applicable federal or state law that cannot be waived or excluded.